Functioning of various levels in kisan call centres the kisan call centre is functioning at three levels of experts. Request for proposal for providing kisan call centre services to department of agriculture, cooperation and farmers welfare critical date sheet date of issue publishing 30 th may 2017 bid document document download sale date 30 th may 2017 bid submission start date 31 st may 2017 bid submission end date 21 st june 2017. Dec 16, 2015 kisan call center a presentation by mr allah dad khan visiting professor agriculture university pesh 1. Innovations spearheading the next transformations in indias. Pranav patel, coordinator, kcc, 095587 98927 email id ahmedabad. Kisan seva kendra kcc, iffco complex, sector28a, madhay marg, plot no 2 b and c, chandigarh, pin code 160002 kisan head office address. Kisan call centre ministry of agriculture iffco, iffco bhawan, iffco kisan sanchar limited first floor, shhivranjani cross road, sattelite, ahmedabad 380 015 mr. Explore agriculture call center openings in your desired locations now. More and more farmers are seeking expert advice from kisan call centres kccs using the free phone facility available throughout the country. It incorporates important features of call centre queues and is shown to produce results that are very.
The kissan call centre scheme is available over the complete country. Otherwise govt can run kisan call center in their own hand. Gupta committee to provide term loans for agricultural needs. Kisan call center a presentation by mr allah dad khan. Current affairs today 6th december 2019download in pdf. Read more about how kisan call centres work on business standard.
The system asks and the user answers and finally usu knowledgecenter presents a selection of suitable solutions. The call centres service has been made available right from 6 a. Do you want to know the paddy varieties with recommended ecology as rainfed and maturity of 90 days. Agriculture call center jobs, 66236 agriculture call. For every call center agent not in place when scheduled, theres a huge impact on the service level. Basic features of kisan call centers kccs to harness the potential of ict in agriculture, ministry of agriculture took a new initiative by launching the scheme kisan call centres kccs on january 21, 2004 aimed at answering farmers queries on a telephone call in farmers own dialect.
Kisan call centres kccs was launched by the ministry of agriculture to harness the potential of ict in agriculture. At around two in the afternoon at the kisan call centre kcc in central delhis indian agriculture research institute, indias premier agriculture research body, three employees are lazily unlocking their doors after an. Dus test procedurefor the protection of plant variety ppv. This number is accessible through mobile phones and landlines of all telecom networks including private service providers. A new model for call centre queue management is described. Knowledge bases in call and service centers call centre helper. Kisan call centres get record number of enquiries from farmers. Kisan call centre services ministry of agriculture.
If an agent is late returning from break or was not there when the shift starts, this puts a big pressure not only on your service pressure but also by multiplying the workload of your team members in the shift. Free atm cum debit card state bank kisan card for all kcc borrowers. The kisan call centre staff are organized into three levels, namely leveli the basic call center interface, with. Kisan call center customer care number, kisan call center helpline number, kisan call center toll free number, enquiry. Kisan call center number aishbagh road, involvements. I have two persons bank account on which i have deposited rs. A farmer from any part of the state can contact the kisan call centre by dialing the toll free telephone no. Csrs must be selfdisciplined and have the ability to manage challenging. Kisan call centre job 202021 job vacancy, ahmedabad.
Action by whom action by when done display screen equipment dse staff may suffer posture problems. Kisan call centre in kanpur 208019 bpo call centres. Call centres are a key business form in the modern information society. Kisan call centre kcc is one of the active services provided by the government of india exploiting the area of ict to support the farmers in their day to day farming activities. Good staff is the most important thing that is required in kisan call center. Pdf a novel tdmkcc model for decision making in eagriculture.
Bribe is only logic behind tender distribution to a private company. This model scheme was prepared by the national bank for agriculture and rural development nabard on the recommendations of r. There are several factors to be considered in deciding where the dus tests should be carried out. Centre appeals west bengal govt to join pm kisan scheme 24 feb, 2020, 08. Kisan call centre government jobs 2020 sarkari naukri. Introduced in 1998, kisan credit card kcc in india is an innovative credit. A resume written from the view point of a student or person who has little relevant work experience and focused on. The head of contact centre will lead a contact centre operation of various sizes, typically this is a fast paced area of business that is challenging and changing continuously. Main aim of the project is to answer farmers queries on a telephone call in their own dialect. Call productivity is the most important thing in running a successful call centre. Centre appeals west bengal govt to join pmkisan scheme 24 feb, 2020, 08. The kisan call centre is a fusion of two separate technologies, namely, information and communication technology ict and agricultural technology. To identify constraints as perceived by the farmers in using the services of kisan call center.
After completion, the logged dialog is automatically saved, allowing you to clearly keep track of dialog usage and success rates. Tnau agritech portal kisan call center 18001801551. Nortel call center set up and operation manual pdf. Overview of kcc kisan call centre kisan call centre services. Nov 23, 2010 india expands kissan call centers to help farmers. The purpose of these call centre is to respond to issues raised by farmers, instantly, in the local language. At least two centre for each crop have been provisionally decided by the authority to carried out dus test. Call centres, based on ework, allow flexibility in space concerning organisational locations. To ascertain the relationship between profile of farmers and their attitude towards kisan call center. This is ths kisan call center number for farmers oragrians of madhya pradesh 18002334433 any query related to agriculture, horticulture, veterinary, medicinal aromatic plants, organic farming etc.
Individual contact method 2 direct contact of the extension worker with an individual person or farmer or farm women or youth for specific purpose. Browse all 2020 kisan call centre government jobs in india. From every landline mobile, 7 am 7 pm, 7 days a week means 7 7 7, limited holidays. This initiative was aimed at answering farmers queries on a telephone call in their own language dialect. Kcc, kisan knowledge management system kkms, farmers portal and mkisan. Each call centre covers some specific states and is controlled by a nodal organisation centre. This sector needs to grow at a faster rate than in the past to allow for higher per capita income and consumption.
Both have their specialized domains and work cultures. Kisan call center a presentation by mr allah dad khan visiting professor agriculture university pesh 1. Thats roughly one million workers in around 5,000 uk call centres, many in areas of historically high unemployment. Organizing and managing the call center you dont know what you dont know until you know itthe right solution is a continuous search for the right solution. Kisan call center 201920 job vacancy, pune recruitment. Get full details of kisan call centre jobs such as eligibility criteria, number of posts, qualifications required, application process, kisan call centre jobs recruitment process and lots more. To provide single window delivery system for the products and species available from the institute to the farmers and other interested end users as a process of innovation in technology dissemination at the institute level. The kisan call centre is functioning at three levels of experts. A countrywide common eleven digit toll free number 18001801551 has been allotted for kisan call centre. Estimates say 3% of all uk workers were working in a call centre by the end of 2012. Bid documents may be scanned with 100 dpi with black and white option. The call centre is the epicenter of the problems of the farmers stationed at.
The directorate of jute development djd, kolkata has been made the nodal office in respect of bihar, jharkhand, orissa and west bengal. Kisan call centers sno states covered call center location. The kissan call centre scheme has been functioning from 21. The operator at the kisan call centre will attempt to answer the problemsqueries of the farmers immediately. Do you want to know the maize varieties with early maturity. Kisan call center in 201011, over 20 lakh calls were received by the kisan call centres as compared to 9 lakh calls in the previous year. Hand to hand job in jio call centre no taget no any problem future bright job r here 4 u. How kisan call centres work business standard news. Request for proposal for providing kisan call centre services to department of agriculture, cooperation and farmers welfare critical date sheet date of issue publishing 20th april 2017 bid document document download sale date 20th april 2017 bid submission start date 20th april 2017 bid submission end date 15th may 2017. Apply to 66236 agriculture call center jobs on, indias no. The call centres can be accessed by farmers all over the country on common toll free number 1551. Do you want to know the crop varieties with recommended ecology as late sown. Mongla and chattogram port declared as ports of call. Assuming that all of the calls that would have been handled during those hours were lost and the people did not call back at another time, the analysis revealed a loss.
Manpower should be hired on permanent basis with good salary. To provide single window delivery system for the products and species available from the institute to the farmers and other interested end users as a process of innovation in. A study of kisan call centres kcc, kisan knowledge management. Icar, new delhi 01125841670 toll free kisan call centre. Before you begin this book, i have a small request. It is an accepted fact that the sound agricultural development is essential for the overall economic progress. The kisan credit card kcc scheme is a credit scheme introduced in august 1998 by indian banks. In addition, coconut development board website has palm climber persons list on areawise manner. Constraints and suggestions as percived by the kisan call center. In this research paper a novel model text data mining for kisan call centre tdmkcc has been proposed for knowledge management. Get the latest exciting call centre reports, specialist whitepapers, interesting casestudies and industry events. The kisan call centre kcc, kolkata assigned to handle calls from these states.
Available report export formats issue 02 15 reporting for call. View and download nortel call center set up and operation manual online. Iffco kisan sanchar limited was selected by the department of agriculture and cooperation dac, ministry of agriculture moa, government of india, to manage the kcc services. Editors can then flexibly intervene at various dialog steps. These call centres are working in 14 different locations covering all the states and uts.
Agriculture extension services along with facilitation to farmers are the mandate of agriculture department. Agriculture call center jobs, 66236 agriculture call center. The challenges before indian agriculture are immense. Kisan call centers across the country what is kisan call center. You know that little merge and center button in microsoft excel. Bsnl, pc, telephone set and a office is required to run the kisan call center. Each call centre covers some specific states and is controlled by a nodal organisationcentre. A few decades earlier, in 1876, the telephone had been invented and. The call centre is the epicenter of the problems of the farmers stationed at a certain predetermined location. Agriculture corner india expands kissan call centers to. Nortel call center set up and operation manual pdf download. The call centre workplace is a fastpaced customer service or sales environment. In a recent analysis, one call center discovered that reducing hours in this way could reduce staffing by 7%. Most call centres employ 300 to 700 staff, who work round the clock in shifts though most work is done between 7am and 10pm.94 997 590 773 411 1468 136 809 1368 225 383 429 595 913 1569 1299 314 426 1567 853 485 377 1084 391 821 1482 301 1544 900 660 1620 602 924 655 605 367 569 735 88 1431 405 2